An international prospective study of the EORTC cancer in-patient satisfaction with care measure (EORTC IN-PATSAT32)
Identifieur interne : 001839 ( Main/Exploration ); précédent : 001838; suivant : 001840An international prospective study of the EORTC cancer in-patient satisfaction with care measure (EORTC IN-PATSAT32)
Auteurs : A. Bredart [France] ; A. Bottomley [Belgique] ; J. M. Blazeby [Royaume-Uni] ; T. Conroy [France] ; C. Coens [Belgique] ; S. D'Haese [Belgique] ; Wei-Chu Chie [Taïwan] ; E. Hammerlid [Suède] ; J. I. Arraras [Espagne] ; F. Efficace [Belgique] ; C. Rodary [France] ; S. Schraub [France] ; M. Costantini [Italie] ; A. Costantini [Italie] ; F. Joly [France] ; O. Sezer [Allemagne] ; D. Razavi [Belgique] ; M. Mehlitz [Allemagne] ; M. Bielska-Lasota [Pologne] ; N. K. Aaronson [Pays-Bas]Source :
- European journal of cancer : (1990) [ 0959-8049 ] ; 2005.
Descripteurs français
- Pascal (Inist)
- Wicri :
- topic : Prospective, Homme, Pharmacologie.
English descriptors
- KwdEn :
Abstract
Little is known about patients' satisfaction with care in oncology hospitals across cultural contexts. Within the EORTC, we developed a 32-item satisfaction with care questionnaire to measure patients' appraisal of hospital doctors and nurses, as well as aspects of care organisation and services. This study assessed the psychometric characteristics of the questionnaire, the EORTC IN-PATSAT32, in a large, international sample of patients with cancer. Patients discharged from a surgery or medical oncology ward in nine countries were invited to complete at home the EORTC IN-PATSAT32 as well as other instruments for psychometric testing. Of 762 eligible patients recruited, 15% failed to return the questionnaire. Of the 647 compliant patients, 63% completed the questionnaires within 15 min and 82% required no help in its completion. Multitrait scaling analysis revealed excellent internal consistency and convergent validity, although some scales within the IN-PATSAT32 were relatively highly correlated. Test-retest data on 113 patients showed high reliability for most scales. Scales of the IN-PATSAT32 and of the QLQ-C30 were not significantly correlated, suggesting that the two questionnaires are assessing quite distinct concepts. The scales of the IN-PATSAT32 were able to discriminate clearly between patients with differing care expectations and differing intentions to recommend their hospital to others. This study supports the acceptability to patients, and the psychometric robustness of the EORTC IN-PATSAT32 questionnaire. Further studies are needed to assess the responsiveness of the questionnaire to changes in the structure and process of care over time.
Affiliations:
- Allemagne, Belgique, Espagne, France, Italie, Pays-Bas, Pologne, Royaume-Uni, Suède, Taïwan
- Alsace (région administrative), Basse-Normandie, Berlin, Grand Est, Hollande-Septentrionale, Latium, Lorraine (région), Région Normandie, Région de Bruxelles-Capitale, Île-de-France
- Amsterdam, Berlin, Bruxelles, Caen, Nancy, Paris, Rome, Strasbourg
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Costantini</name><affiliation wicri:level="3"><inist:fA14 i1="12"><s1>Sant Andrea Hospital</s1><s2>Roma</s2><s3>ITA</s3><sZ>14 aut.</sZ></inist:fA14><country>Italie</country><placeName><settlement type="city">Rome</settlement><region nuts="2">Latium</region></placeName></affiliation></author><author><name sortKey="Joly, F" sort="Joly, F" uniqKey="Joly F" first="F." last="Joly">F. Joly</name><affiliation wicri:level="3"><inist:fA14 i1="13"><s1>Centre Francois Baclesse</s1><s2>Caen</s2><s3>FRA</s3><sZ>15 aut.</sZ></inist:fA14><country>France</country><placeName><region type="region">Région Normandie</region><region type="old region">Basse-Normandie</region><settlement type="city">Caen</settlement></placeName></affiliation></author><author><name sortKey="Sezer, O" sort="Sezer, O" uniqKey="Sezer O" first="O." last="Sezer">O. 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Mehlitz</name><affiliation wicri:level="1"><inist:fA14 i1="16"><s1>Bruederkrankenhaus</s1><s2>Trier</s2><s3>DEU</s3><sZ>18 aut.</sZ></inist:fA14><country>Allemagne</country><wicri:noRegion>Trier</wicri:noRegion><wicri:noRegion>Bruederkrankenhaus</wicri:noRegion><wicri:noRegion>Bruederkrankenhaus</wicri:noRegion></affiliation></author><author><name sortKey="Bielska Lasota, M" sort="Bielska Lasota, M" uniqKey="Bielska Lasota M" first="M." last="Bielska-Lasota">M. Bielska-Lasota</name><affiliation wicri:level="1"><inist:fA14 i1="17"><s1>M. Sklodowska-Curie Cancer Center</s1><s2>Warsaw</s2><s3>POL</s3><sZ>19 aut.</sZ></inist:fA14><country>Pologne</country><wicri:noRegion>M. Sklodowska-Curie Cancer Center</wicri:noRegion></affiliation></author><author><name sortKey="Aaronson, N K" sort="Aaronson, N K" uniqKey="Aaronson N" first="N. K." last="Aaronson">N. K. Aaronson</name><affiliation wicri:level="3"><inist:fA14 i1="18"><s1>Division of Psychosocial Research and Epidemiology, The Netherlands Cancer Institute</s1><s2>Amsterdam</s2><s3>NLD</s3><sZ>20 aut.</sZ></inist:fA14><country>Pays-Bas</country><placeName><settlement type="city">Amsterdam</settlement><region nuts="2" type="province">Hollande-Septentrionale</region></placeName></affiliation></author></titleStmt><publicationStmt><idno type="wicri:source">INIST</idno><idno type="inist">05-0442694</idno><date when="2005">2005</date><idno type="stanalyst">PASCAL 05-0442694 INIST</idno><idno type="RBID">Pascal:05-0442694</idno><idno type="wicri:Area/PascalFrancis/Corpus">000A33</idno><idno type="wicri:Area/PascalFrancis/Curation">000461</idno><idno type="wicri:Area/PascalFrancis/Checkpoint">000864</idno><idno type="wicri:explorRef" wicri:stream="PascalFrancis" wicri:step="Checkpoint">000864</idno><idno type="wicri:doubleKey">0959-8049:2005:Bredart A:an:international:prospective</idno><idno type="wicri:Area/Main/Merge">001A11</idno><idno type="wicri:Area/Main/Curation">001839</idno><idno type="wicri:Area/Main/Exploration">001839</idno></publicationStmt><sourceDesc><biblStruct><analytic><title xml:lang="en" level="a">An international prospective study of the EORTC cancer in-patient satisfaction with care measure (EORTC IN-PATSAT32)</title><author><name sortKey="Bredart, A" sort="Bredart, A" uniqKey="Bredart A" first="A." last="Bredart">A. Bredart</name><affiliation wicri:level="3"><inist:fA14 i1="01"><s1>Institut Curie, Psycho-Oncology Unit, 26, rue of Ulm</s1><s2>75005 Paris</s2><s3>FRA</s3><sZ>1 aut.</sZ></inist:fA14><country>France</country><placeName><region type="region" nuts="2">Île-de-France</region><settlement type="city">Paris</settlement></placeName></affiliation></author><author><name sortKey="Bottomley, A" sort="Bottomley, A" uniqKey="Bottomley A" first="A." last="Bottomley">A. Bottomley</name><affiliation wicri:level="3"><inist:fA14 i1="02"><s1>EORTC Quality of Life Unit</s1><s2>Brussels</s2><s3>BEL</s3><sZ>2 aut.</sZ><sZ>6 aut.</sZ><sZ>10 aut.</sZ></inist:fA14><country>Belgique</country><placeName><settlement type="city">Bruxelles</settlement><region nuts="2">Région de Bruxelles-Capitale</region></placeName></affiliation></author><author><name sortKey="Blazeby, J M" sort="Blazeby, J M" uniqKey="Blazeby J" first="J. M." last="Blazeby">J. M. Blazeby</name><affiliation wicri:level="1"><inist:fA14 i1="03"><s1>University of Bristol</s1><s2>Bristol</s2><s3>GBR</s3><sZ>3 aut.</sZ></inist:fA14><country>Royaume-Uni</country><wicri:noRegion>University of Bristol</wicri:noRegion></affiliation></author><author><name sortKey="Conroy, T" sort="Conroy, T" uniqKey="Conroy T" first="T." last="Conroy">T. Conroy</name><affiliation wicri:level="3"><inist:fA14 i1="04"><s1>Centre Alexis Vautrim</s1><s2>Nancy</s2><s3>FRA</s3><sZ>4 aut.</sZ></inist:fA14><country>France</country><placeName><region type="region">Grand Est</region><region type="old region">Lorraine (région)</region><settlement type="city">Nancy</settlement></placeName></affiliation></author><author><name sortKey="Coens, C" sort="Coens, C" uniqKey="Coens C" first="C." last="Coens">C. Coens</name><affiliation wicri:level="3"><inist:fA14 i1="05"><s1>EORTC Data Centre</s1><s2>Brussels</s2><s3>BEL</s3><sZ>5 aut.</sZ></inist:fA14><country>Belgique</country><placeName><settlement type="city">Bruxelles</settlement><region nuts="2">Région de Bruxelles-Capitale</region></placeName></affiliation></author><author><name sortKey="D Haese, S" sort="D Haese, S" uniqKey="D Haese S" first="S." last="D'Haese">S. D'Haese</name><affiliation wicri:level="3"><inist:fA14 i1="02"><s1>EORTC Quality of Life Unit</s1><s2>Brussels</s2><s3>BEL</s3><sZ>2 aut.</sZ><sZ>6 aut.</sZ><sZ>10 aut.</sZ></inist:fA14><country>Belgique</country><placeName><settlement type="city">Bruxelles</settlement><region nuts="2">Région de Bruxelles-Capitale</region></placeName></affiliation></author><author><name sortKey="Chie, Wei Chu" sort="Chie, Wei Chu" uniqKey="Chie W" first="Wei-Chu" last="Chie">Wei-Chu Chie</name><affiliation wicri:level="1"><inist:fA14 i1="06"><s1>National Taiwan University</s1><s2>Taipei</s2><s3>TWN</s3><sZ>7 aut.</sZ></inist:fA14><country>Taïwan</country><wicri:noRegion>National Taiwan University</wicri:noRegion></affiliation></author><author><name sortKey="Hammerlid, E" sort="Hammerlid, E" uniqKey="Hammerlid E" first="E." last="Hammerlid">E. Hammerlid</name><affiliation wicri:level="1"><inist:fA14 i1="07"><s1>Sahlgrenska, University Hospital</s1><s2>Goteburg</s2><s3>SWE</s3><sZ>8 aut.</sZ></inist:fA14><country>Suède</country><wicri:noRegion>Goteburg</wicri:noRegion></affiliation></author><author><name sortKey="Arraras, J I" sort="Arraras, J I" uniqKey="Arraras J" first="J. I." last="Arraras">J. I. Arraras</name><affiliation wicri:level="1"><inist:fA14 i1="08"><s1>Hospital de Navarra</s1><s2>Pamplona</s2><s3>ESP</s3><sZ>9 aut.</sZ></inist:fA14><country>Espagne</country><wicri:noRegion>Hospital de Navarra</wicri:noRegion></affiliation></author><author><name sortKey="Efficace, F" sort="Efficace, F" uniqKey="Efficace F" first="F." last="Efficace">F. Efficace</name><affiliation wicri:level="3"><inist:fA14 i1="02"><s1>EORTC Quality of Life Unit</s1><s2>Brussels</s2><s3>BEL</s3><sZ>2 aut.</sZ><sZ>6 aut.</sZ><sZ>10 aut.</sZ></inist:fA14><country>Belgique</country><placeName><settlement type="city">Bruxelles</settlement><region nuts="2">Région de Bruxelles-Capitale</region></placeName></affiliation></author><author><name sortKey="Rodary, C" sort="Rodary, C" uniqKey="Rodary C" first="C." last="Rodary">C. Rodary</name><affiliation wicri:level="1"><inist:fA14 i1="09"><s1>Institut Gustave Roussy</s1><s2>Villejuif</s2><s3>FRA</s3><sZ>11 aut.</sZ></inist:fA14><country>France</country><wicri:noRegion>Villejuif</wicri:noRegion><wicri:noRegion>Institut Gustave Roussy</wicri:noRegion><wicri:noRegion>Institut Gustave Roussy</wicri:noRegion></affiliation></author><author><name sortKey="Schraub, S" sort="Schraub, S" uniqKey="Schraub S" first="S." last="Schraub">S. Schraub</name><affiliation wicri:level="3"><inist:fA14 i1="10"><s1>Centre Paul Strauss</s1><s2>Strasbourg</s2><s3>FRA</s3><sZ>12 aut.</sZ></inist:fA14><country>France</country><placeName><region type="region">Grand Est</region><region type="old region">Alsace (région administrative)</region><settlement type="city">Strasbourg</settlement></placeName></affiliation></author><author><name sortKey="Costantini, M" sort="Costantini, M" uniqKey="Costantini M" first="M." last="Costantini">M. Costantini</name><affiliation wicri:level="1"><inist:fA14 i1="11"><s1>National Cancer Institute</s1><s2>Genoa</s2><s3>ITA</s3><sZ>13 aut.</sZ></inist:fA14><country>Italie</country><wicri:noRegion>National Cancer Institute</wicri:noRegion></affiliation></author><author><name sortKey="Costantini, A" sort="Costantini, A" uniqKey="Costantini A" first="A." last="Costantini">A. Costantini</name><affiliation wicri:level="3"><inist:fA14 i1="12"><s1>Sant Andrea Hospital</s1><s2>Roma</s2><s3>ITA</s3><sZ>14 aut.</sZ></inist:fA14><country>Italie</country><placeName><settlement type="city">Rome</settlement><region nuts="2">Latium</region></placeName></affiliation></author><author><name sortKey="Joly, F" sort="Joly, F" uniqKey="Joly F" first="F." last="Joly">F. Joly</name><affiliation wicri:level="3"><inist:fA14 i1="13"><s1>Centre Francois Baclesse</s1><s2>Caen</s2><s3>FRA</s3><sZ>15 aut.</sZ></inist:fA14><country>France</country><placeName><region type="region">Région Normandie</region><region type="old region">Basse-Normandie</region><settlement type="city">Caen</settlement></placeName></affiliation></author><author><name sortKey="Sezer, O" sort="Sezer, O" uniqKey="Sezer O" first="O." last="Sezer">O. Sezer</name><affiliation wicri:level="3"><inist:fA14 i1="14"><s1>University Hospital Charité</s1><s2>Berlin</s2><s3>DEU</s3><sZ>16 aut.</sZ></inist:fA14><country>Allemagne</country><placeName><region type="land" nuts="3">Berlin</region><settlement type="city">Berlin</settlement></placeName></affiliation></author><author><name sortKey="Razavi, D" sort="Razavi, D" uniqKey="Razavi D" first="D." last="Razavi">D. Razavi</name><affiliation wicri:level="3"><inist:fA14 i1="15"><s1>Institut Jules Bordet</s1><s2>Brussels</s2><s3>BEL</s3><sZ>17 aut.</sZ></inist:fA14><country>Belgique</country><placeName><settlement type="city">Bruxelles</settlement><region nuts="2">Région de Bruxelles-Capitale</region></placeName></affiliation></author><author><name sortKey="Mehlitz, M" sort="Mehlitz, M" uniqKey="Mehlitz M" first="M." last="Mehlitz">M. Mehlitz</name><affiliation wicri:level="1"><inist:fA14 i1="16"><s1>Bruederkrankenhaus</s1><s2>Trier</s2><s3>DEU</s3><sZ>18 aut.</sZ></inist:fA14><country>Allemagne</country><wicri:noRegion>Trier</wicri:noRegion><wicri:noRegion>Bruederkrankenhaus</wicri:noRegion><wicri:noRegion>Bruederkrankenhaus</wicri:noRegion></affiliation></author><author><name sortKey="Bielska Lasota, M" sort="Bielska Lasota, M" uniqKey="Bielska Lasota M" first="M." last="Bielska-Lasota">M. Bielska-Lasota</name><affiliation wicri:level="1"><inist:fA14 i1="17"><s1>M. Sklodowska-Curie Cancer Center</s1><s2>Warsaw</s2><s3>POL</s3><sZ>19 aut.</sZ></inist:fA14><country>Pologne</country><wicri:noRegion>M. Sklodowska-Curie Cancer Center</wicri:noRegion></affiliation></author><author><name sortKey="Aaronson, N K" sort="Aaronson, N K" uniqKey="Aaronson N" first="N. K." last="Aaronson">N. K. Aaronson</name><affiliation wicri:level="3"><inist:fA14 i1="18"><s1>Division of Psychosocial Research and Epidemiology, The Netherlands Cancer Institute</s1><s2>Amsterdam</s2><s3>NLD</s3><sZ>20 aut.</sZ></inist:fA14><country>Pays-Bas</country><placeName><settlement type="city">Amsterdam</settlement><region nuts="2" type="province">Hollande-Septentrionale</region></placeName></affiliation></author></analytic><series><title level="j" type="main">European journal of cancer : (1990)</title><title level="j" type="abbreviated">Eur. j. cancer : (1990)</title><idno type="ISSN">0959-8049</idno><imprint><date when="2005">2005</date></imprint></series></biblStruct></sourceDesc><seriesStmt><title level="j" type="main">European journal of cancer : (1990)</title><title level="j" type="abbreviated">Eur. j. cancer : (1990)</title><idno type="ISSN">0959-8049</idno></seriesStmt></fileDesc><profileDesc><textClass><keywords scheme="KwdEn" xml:lang="en"><term>Cancerology</term><term>Care</term><term>European Organization for Research and Treatment of Cancer</term><term>Human</term><term>International</term><term>Malignant tumor</term><term>Pharmacology</term><term>Prospective</term><term>Psychometrics</term><term>Quality</term><term>Satisfaction</term></keywords><keywords scheme="Pascal" xml:lang="fr"><term>Tumeur maligne</term><term>International</term><term>Prospective</term><term>Psychométrie</term><term>Homme</term><term>Satisfaction</term><term>Soin</term><term>Qualité</term><term>Cancérologie</term><term>Pharmacologie</term><term>EORTC</term></keywords><keywords scheme="Wicri" type="topic" xml:lang="fr"><term>Prospective</term><term>Homme</term><term>Pharmacologie</term></keywords></textClass></profileDesc></teiHeader><front><div type="abstract" xml:lang="en">Little is known about patients' satisfaction with care in oncology hospitals across cultural contexts. Within the EORTC, we developed a 32-item satisfaction with care questionnaire to measure patients' appraisal of hospital doctors and nurses, as well as aspects of care organisation and services. This study assessed the psychometric characteristics of the questionnaire, the EORTC IN-PATSAT32, in a large, international sample of patients with cancer. Patients discharged from a surgery or medical oncology ward in nine countries were invited to complete at home the EORTC IN-PATSAT32 as well as other instruments for psychometric testing. Of 762 eligible patients recruited, 15% failed to return the questionnaire. Of the 647 compliant patients, 63% completed the questionnaires within 15 min and 82% required no help in its completion. Multitrait scaling analysis revealed excellent internal consistency and convergent validity, although some scales within the IN-PATSAT32 were relatively highly correlated. Test-retest data on 113 patients showed high reliability for most scales. Scales of the IN-PATSAT32 and of the QLQ-C30 were not significantly correlated, suggesting that the two questionnaires are assessing quite distinct concepts. The scales of the IN-PATSAT32 were able to discriminate clearly between patients with differing care expectations and differing intentions to recommend their hospital to others. This study supports the acceptability to patients, and the psychometric robustness of the EORTC IN-PATSAT32 questionnaire. Further studies are needed to assess the responsiveness of the questionnaire to changes in the structure and process of care over time.</div></front></TEI><affiliations><list><country><li>Allemagne</li><li>Belgique</li><li>Espagne</li><li>France</li><li>Italie</li><li>Pays-Bas</li><li>Pologne</li><li>Royaume-Uni</li><li>Suède</li><li>Taïwan</li></country><region><li>Alsace (région administrative)</li><li>Basse-Normandie</li><li>Berlin</li><li>Grand Est</li><li>Hollande-Septentrionale</li><li>Latium</li><li>Lorraine (région)</li><li>Région Normandie</li><li>Région de Bruxelles-Capitale</li><li>Île-de-France</li></region><settlement><li>Amsterdam</li><li>Berlin</li><li>Bruxelles</li><li>Caen</li><li>Nancy</li><li>Paris</li><li>Rome</li><li>Strasbourg</li></settlement></list><tree><country name="France"><region name="Île-de-France"><name sortKey="Bredart, A" sort="Bredart, A" uniqKey="Bredart A" first="A." last="Bredart">A. Bredart</name></region><name sortKey="Conroy, T" sort="Conroy, T" uniqKey="Conroy T" first="T." last="Conroy">T. Conroy</name><name sortKey="Joly, F" sort="Joly, F" uniqKey="Joly F" first="F." last="Joly">F. Joly</name><name sortKey="Rodary, C" sort="Rodary, C" uniqKey="Rodary C" first="C." last="Rodary">C. Rodary</name><name sortKey="Schraub, S" sort="Schraub, S" uniqKey="Schraub S" first="S." last="Schraub">S. Schraub</name></country><country name="Belgique"><region name="Région de Bruxelles-Capitale"><name sortKey="Bottomley, A" sort="Bottomley, A" uniqKey="Bottomley A" first="A." last="Bottomley">A. Bottomley</name></region><name sortKey="Coens, C" sort="Coens, C" uniqKey="Coens C" first="C." last="Coens">C. Coens</name><name sortKey="D Haese, S" sort="D Haese, S" uniqKey="D Haese S" first="S." last="D'Haese">S. D'Haese</name><name sortKey="Efficace, F" sort="Efficace, F" uniqKey="Efficace F" first="F." last="Efficace">F. Efficace</name><name sortKey="Razavi, D" sort="Razavi, D" uniqKey="Razavi D" first="D." last="Razavi">D. Razavi</name></country><country name="Royaume-Uni"><noRegion><name sortKey="Blazeby, J M" sort="Blazeby, J M" uniqKey="Blazeby J" first="J. M." last="Blazeby">J. M. Blazeby</name></noRegion></country><country name="Taïwan"><noRegion><name sortKey="Chie, Wei Chu" sort="Chie, Wei Chu" uniqKey="Chie W" first="Wei-Chu" last="Chie">Wei-Chu Chie</name></noRegion></country><country name="Suède"><noRegion><name sortKey="Hammerlid, E" sort="Hammerlid, E" uniqKey="Hammerlid E" first="E." last="Hammerlid">E. Hammerlid</name></noRegion></country><country name="Espagne"><noRegion><name sortKey="Arraras, J I" sort="Arraras, J I" uniqKey="Arraras J" first="J. I." last="Arraras">J. I. Arraras</name></noRegion></country><country name="Italie"><noRegion><name sortKey="Costantini, M" sort="Costantini, M" uniqKey="Costantini M" first="M." last="Costantini">M. Costantini</name></noRegion><name sortKey="Costantini, A" sort="Costantini, A" uniqKey="Costantini A" first="A." last="Costantini">A. Costantini</name></country><country name="Allemagne"><region name="Berlin"><name sortKey="Sezer, O" sort="Sezer, O" uniqKey="Sezer O" first="O." last="Sezer">O. Sezer</name></region><name sortKey="Mehlitz, M" sort="Mehlitz, M" uniqKey="Mehlitz M" first="M." last="Mehlitz">M. Mehlitz</name></country><country name="Pologne"><noRegion><name sortKey="Bielska Lasota, M" sort="Bielska Lasota, M" uniqKey="Bielska Lasota M" first="M." last="Bielska-Lasota">M. Bielska-Lasota</name></noRegion></country><country name="Pays-Bas"><region name="Hollande-Septentrionale"><name sortKey="Aaronson, N K" sort="Aaronson, N K" uniqKey="Aaronson N" first="N. K." last="Aaronson">N. K. Aaronson</name></region></country></tree></affiliations></record>Pour manipuler ce document sous Unix (Dilib)
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